Heritage - Specialty Flowers

Substitution Policy

Etowah Florist LLC: Our Freshness & Substitution Policy At Etowah Florist LLC in Etowah, NC, we are dedicated to creating and delivering truly exceptional floral arrangements. Our passion lies in handcrafting each bouquet and design with the freshest, most beautiful flowers available. We understand that when you choose us, you're looking for something special and vibrant. Our Commitment to Freshness & Quality in Etowah: The natural beauty of Western North Carolina inspires us, and our commitment to freshness means our floral selection is dynamic. The availability of specific flower varieties and colors is constantly changing due to natural growth cycles, seasonal shifts, and the fresh harvests from local and trusted growers. While we may source from reliable partners worldwide, we also proudly incorporate blooms from local flower farms in our region when in season, ensuring the utmost freshness and unique character in our designs. This dedication to quality and responsive sourcing is what allows Etowah Florist LLC to consistently provide stunning and long-lasting floral gifts. Understanding Our Substitution Policy: When you place an order with Etowah Florist LLC, you are entrusting our talented floral designers to create a gorgeous arrangement that perfectly conveys your sentiment. Because our inventory is directly tied to the freshest available flowers, there are occasions when a specific flower variety, color, or even the exact container pictured on our website may not be immediately on hand. In such instances, we reserve the right to make a substitution of equal or greater value, while meticulously preserving the overall aesthetic, style, and harmonious color palette of your chosen design. Our unwavering goal is to ensure your recipient receives an arrangement that is just as beautiful, if not more so, than your original selection. How We Handle Thoughtful Substitutions: Flower Variety: If a particular flower type is unavailable, our designers will select a similar bloom that matches in shape, size, quality, and color. For example, if a specific shade of hydrangea is out of season, we might substitute with a beautiful cluster of garden roses or another lush bloom that maintains the design's fullness and feel. We leverage our expertise to choose complementary flowers that uphold the arrangement's intended beauty. Color Palette: We will always strive to maintain the primary color scheme of your selected arrangement. Should a specific shade be temporarily unavailable, we will substitute with the closest possible hue to ensure the overall visual impact and beauty are preserved. Container/Vase: While we endeavor to use the exact container shown, a specific vase might occasionally be out of stock. In such cases, we will substitute it with a similar container of equal or greater value, ensuring it perfectly complements the floral arrangement and its design. Maintaining Design Integrity: Our skilled florists at Etowah Florist LLC prioritize the integrity of every design. This means we will apply our professional judgment and artistic touch to make substitutions that guarantee your arrangement remains balanced, beautiful, and truly reflective of the original vision. When We Will Contact You: We understand that certain aspects of your order may be particularly important. If a significant substitution is required that would fundamentally alter the main look or specific theme of your arrangement (e.g., if a request for sunflowers is placed and only daisies are available), we will make every reasonable effort to contact you via phone or email to discuss alternative options before proceeding. To ensure we can reach you, please double-check that your contact information is accurate during checkout. Why Our Policy Benefits You (and ensures the best flowers!): Our carefully considered substitution policy allows Etowah Florist LLC to: Guarantee Peak Freshness: By prioritizing what's freshest and in season, especially from our local Etowah and Western NC growers, we ensure a longer-lasting and more vibrant arrangement for your loved one. Support Local & Sustainable Practices: We are proud to work with local flower farms in the Etowah and surrounding Western North Carolina areas. This commitment means our designs often feature unique, garden-fresh blooms that reflect the natural beauty of our region. Uphold Our High Standards: This policy empowers us to maintain our dedication to delivering exceptional floral designs, even when specific blooms are in limited supply due to nature's unpredictable cycles. Ensure Timely Delivery: Without this essential flexibility, we might face delays in fulfilling orders, which we are committed to avoiding for your special occasions. Your Trust in Etowah Florist LLC: When you choose Etowah Florist LLC for your floral needs in Etowah, NC, and the surrounding communities, you are choosing a team deeply committed to artistry, freshness, and unparalleled customer satisfaction. Our substitution policy is designed to ensure that, despite the beautiful variability of fresh flowers, we can always deliver a stunning, meaningful, and memorable gift. We sincerely appreciate your understanding and trust in our creative expertise. For any questions regarding our policy or your specific order, please do not hesitate to contact us directly by phone or email, or stop by the Flower Shop in person. Thank you for choosing Etowah Florist LLC – your trusted local Etowah florist!